COMMUNICATION POLICY

TMR Professional Mentorship Academy
A Division of TMR Consulting and Management, LLC

Effective Date: July 21, 2026
Last Revised: August 2, 2026

TMR Professional Mentorship Academy ("Academy," "Company," "we," "our," or "us") is committed to providing timely, respectful, and transparent communications with prospective applicants, participants, graduates, and other individuals who interact with the Academy.

This Communication Policy explains how we communicate with you and describes your communication preferences, consent choices, and rights.

By voluntarily providing your contact information through our website, enrollment forms, applications, appointment scheduling pages, participant portal, or other Academy platforms, you consent to receive communications from the Academy as described in this Policy, subject to applicable law.

EMAIL COMMUNICATIONS

By providing your email address, you consent to receive email communications from the Academy, which may include:

Enrollment information
Application status updates
Appointment confirmations and reminders
Course access notifications
Program milestone updates
Educational resources
Academy newsletters
Event announcements
Promotional communications regarding Academy programs, products, and services

You may unsubscribe from marketing or promotional emails at any time by clicking the "Unsubscribe" link contained in those emails.

Please note that transactional and service-related emails—including enrollment confirmations, receipts, invoices, payment confirmations, login credentials, password reset requests, security notifications, scheduling updates, and other communications necessary to administer your relationship with the Academy—are not subject to marketing unsubscribe requests while you maintain an active relationship with the Academy.

SMS / TEXT MESSAGE COMMUNICATIONS

The Academy communicates by text message only with your prior express consent or as otherwise permitted by applicable law.

By voluntarily providing your mobile telephone number and affirmatively opting in to receive text messages, you authorize the Academy to send SMS or MMS messages regarding your relationship with the Academy.

Messages may include:

Enrollment confirmations
Application updates
Appointment confirmations and reminders
Coaching session reminders
Course access notifications
Program milestone updates
Billing notifications
Payment confirmations
Customer support responses
Participant account notifications
Event reminders
Academy announcements
Promotional messages regarding Academy programs, products, services, or events (only where appropriate consent has been obtained)

Message frequency varies based on your interactions with the Academy.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing any Academy program or service.

You may opt out of future marketing text messages at any time by replying:

STOP

After opting out, you will receive one final confirmation message confirming your request.

For assistance, reply:

HELP

or contact us at:

[email protected]

Opting out of marketing messages does not prevent the Academy from sending transactional or service-related communications that are necessary to administer your enrollment, complete an existing transaction, protect your account, or otherwise communicate as permitted by applicable law.

AI-ASSISTED COMMUNICATIONS (COACH T)

The Academy utilizes AI-assisted technologies, including its virtual assistant Coach T, to enhance participant support and improve response times.

Coach T may assist with:

Answering frequently asked questions
Providing general information about Academy programs
Appointment scheduling
Enrollment guidance
Sending reminders
Delivering educational resources
Directing participants to appropriate Academy personnel
Responding to routine customer service inquiries

Coach T may communicate through Academy-supported communication channels, including:

Website live chat
Email
SMS or text messaging (when you have provided the appropriate consent)
Social media messaging platforms
Other communication channels supported by the Academy

Coach T is an automated system designed to provide general educational and administrative assistance.

Coach T does not provide:

Legal advice
Financial advice
Tax advice
Accounting advice
Investment advice
Professional licensing advice

For confidential, account-specific, billing, or complex matters requiring individualized assistance, participants should contact a member of the Academy team during normal business hours.

TELEPHONE COMMUNICATIONS

By voluntarily providing your telephone number, you consent to receive telephone calls from the Academy regarding your inquiry, enrollment, appointments, customer support requests, and participation in Academy programs.

Where permitted by law and with the appropriate consent, telephone communications may utilize automated technologies or AI-assisted systems for appointment reminders, scheduling confirmations, participant notifications, and customer service purposes.

RESPONSE TIMES

Coach T (AI Assistant)

Available 24 hours a day, 7 days a week
Responds immediately in most situations

Academy Support Team

Business Hours:

Monday–Friday
9:00 AM – 5:00 PM Eastern Time

Weekend appointments may be available by request.

Typical response times:

General inquiries: Within one business day
Application reviews: Within two business days
Technical support: One to three business days
Billing inquiries: Within one business day whenever reasonably possible

Response times may be extended during holidays, scheduled closures, emergencies, or periods of unusually high inquiry volume.

COMMUNICATION PREFERENCES

You may update your communication preferences at any time.

You may request to:

Update your email address
Update your telephone number
Change your preferred communication method
Opt out of marketing emails
Opt out of marketing text messages
Remove yourself from promotional mailing lists

Preference requests may be submitted by emailing:

[email protected]

Please allow a reasonable period for processing your request.

ELECTRONIC COMMUNICATIONS & ELECTRONIC SIGNATURE CONSENT

By submitting an application, enrolling in a program, scheduling an appointment, making a payment, completing an online form, or otherwise interacting electronically with the Academy, you consent to conduct business electronically.

You agree that electronic communications—including emails, text messages, electronic receipts, invoices, notices, agreements, acknowledgments, policies, disclosures, and other electronic records—satisfy any legal requirement that such communications be provided in writing, to the fullest extent permitted by applicable law.

You further agree that your electronic signature, typed name, selection of an "I Agree" checkbox, or other electronic authentication method constitutes your legally binding signature under applicable electronic signature laws.

You are responsible for maintaining current contact information to ensure that you receive important Academy communications.

You may request paper copies of electronically delivered records by contacting:

[email protected]

The Academy reserves the right to charge a reasonable fee, where permitted by law, for providing paper copies of certain records.

MOBILE MESSAGING DISCLOSURE

The Academy respects your privacy.

Mobile information, including SMS consent and text messaging opt-in data, will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with service providers that support the delivery of Academy communications, customer service, payment processing, scheduling, CRM administration, or other operational services on the Academy's behalf.